Terms and Conditions – TCR Compliance and SMS Messaging

1. Introduction

Welcome to Edwards Collision Studios. By using our SMS messaging services, you agree to comply with The Campaign Registry (TCR) regulations and all applicable carrier policies regarding A2P (Application-to-Person) 10DLC messaging. These Terms and Conditions outline your responsibilities, compliance requirements, and the consequences of non-compliance.

2. Definitions

  • TCR (The Campaign Registry): A registration system that ensures transparency and compliance for businesses using A2P 10DLC messaging.
  • 10DLC (10-digit Long Code): A messaging channel used for business-to-consumer SMS in the United States.
  • A2P Messaging: Application-to-person messaging for business communication.
  • Brand Registration: A process where businesses must register their brand with TCR to send compliant SMS campaigns.
  • Campaign Registration: The registration of specific messaging use cases under an approved brand.

3. Compliance with TCR and Carrier Regulations

To use our SMS messaging services, you must:

  • Register Your Brand & Campaigns: All businesses sending SMS through A2P 10DLC must register their brand and campaigns with TCR.
  • Adhere to Carrier Guidelines: Messages must comply with all applicable carrier policies, including AT&T, T-Mobile, and Verizon.
  • Obtain Proper Consent: You must have explicit opt-in consent from recipients before sending marketing or informational messages.
  • Follow Content Restrictions: Messages must not include:
  • Fraudulent, deceptive, or misleading content
  • Spam or unsolicited messages
  • Prohibited categories (e.g., illegal substances, hate speech, firearms, or adult content)

4. Responsibilities of the User

By using our services, you agree that:

  • You will provide accurate and truthful information during the TCR registration process.
  • You are responsible for ensuring compliance with all SMS marketing laws, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
  • You will not engage in spam or unsolicited messaging.
  • You will immediately report any compliance violations or carrier feedback received regarding your messaging.

5. Violations & Consequences

Failure to comply with TCR regulations and carrier policies may result in:

  • Message blocking or filtering by mobile carriers.
  • Suspension or termination of your messaging services.
  • Fines and penalties imposed by TCR, mobile carriers, or regulatory authorities.
  • Legal action for violating SMS marketing laws.

6. Opt-Out and Consumer Rights

Recipients must have the ability to opt-out of receiving messages at any time. You must:

  • Include clear opt-out instructions (e.g., “Reply STOP to unsubscribe”).
  • Honor opt-out requests immediately.
  • Maintain an updated suppression list to avoid sending messages to unsubscribed users.

7. Fees and Charges

  • TCR registration fees and campaign registration costs are non-refundable once processed.
  • Additional charges may apply for non-compliant messaging, high complaint rates, or excessive filtering.

8. Data Privacy & Security

  • We comply with data protection laws, including the GDPR and CCPA, to protect customer information.
  • No personal data shall be sold, shared, or used for unauthorized purposes.
  • All user data is stored securely and accessed only for compliance and messaging operations.

9. Changes to Terms and Conditions

We reserve the right to update these Terms and Conditions at any time. Any changes will be posted on our website, and continued use of our services constitutes agreement to the updated terms.

10. Contact Information

For questions or concerns regarding TCR compliance and messaging policies, contact us at:

Edwards Collision Studios
3755 Cincinnati Ave
Rocklin, CA 95765
📞 916-899-7661
📧 edwardscollisionstudios@gmail.com
🌐 EdwardsCollisionStudios.com

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identifiable Information (PII): This includes your name, address, email address, phone number, and other contact details.
  • Vehicle Information: Details about your vehicle such as make, model, year, VIN, and any damage sustained.
  • Insurance Information: Information related to your insurance policy, including insurer details and claim information.
  • Payment Information: Credit card or payment details, if applicable for repairs and services.
  • Usage Data: Data about how you interact with our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide collision repair services and insurance claims administration.
  • To communicate with you regarding your vehicle repair status, insurance claims, and other inquiries.
  • To process payments for services rendered.
  • To improve our website and services through feedback and usage data.
  • To comply with legal obligations and resolve any disputes.

3. How We Share Your Information
 

“SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Insurance Providers: We may share necessary details with your insurance company to assist in processing claims.
  • Service Providers: We may work with trusted third-party vendors who assist in performing repair services or processing payments, who are bound by confidentiality agreements.
  • Legal Compliance: We may disclose your information if required by law or to protect our rights or the safety of others.

4. Data Security

We use a variety of security measures to protect your personal data from unauthorized access, alteration, or disclosure. While we strive to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to any inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal requirements.
  • Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.

To exercise these rights, please contact us at [Insert Contact Information].

6. Third-Party Links

Our website may contain links to external websites or services that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Edwards Collision Studios
3755 Cincinnati Ave

Rocklin, CA 95765
916-899-7661
edwardscollisionstudios@gmail.com

 

SMS Terms and Conditions:
 

1- SMS Consent Communication:

The information such as Phone Numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Edwards Collision Studios, you may receive conversational messages related to the following:

  • Appointment reminders
  • Follow-up messages
  • Billing inquiries

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your request/case.

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Edwards Collision Studios, in the following way:

  • By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, you can reply with the keyword HELP to 916-899-7661. Or, you can get help directly from us at edwardscollisionstudios@gmail.com

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures: